Login help

Registered User

If you are registered to use this site you will already have a username and password:
  1. Click on the link Member login
  2. Enter the details for your Login including your Username and Password

Forgotten Password

If you have used this site before, but cannot remember your password:
  1. Click on the link Member login
  2. Click on the link Forgotten your password?
  3. Submit the Forgotten login reminder and an email will be sent to your registered email address shortly with further instructions provided.

Forgotten Username

If you have used this site before, but cannot remember your Username:
  1. Click on the link to Contact us explaining that you have forgotten your Username
  2. Our support team will send you a reminder by email within 48hrs

Enabling Cookies on Internet Explorer:

This site requires "session cookies" to identify you while you are using the site. If you want to check that your PC is set up to enable cookies, check the following:
  1. Open Internet Explorer
  2. Select tools
  3. Select Internet Options
  4. Select Advanced Tab
  5. Scroll down and remove 'tick' from box which reads 'show friendly http error messages'
  6. Select Apply at bottom of window
  7. Select Privacy tab
  8. Select Advanced Button
  9. Tick the box which reads Override Automatic Cookie Handling
  10. Tick the box which reads Always allow session cookies
  11. Click on the various OK buttons until the windows close.
  12. You should be able to log in immediately.

Still having trouble?

If you continue to experience difficulties to log-in, please Contact us by email or telephone +44 208 815 5700.

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